Less paperwork at reception
Offer remote arrival preparation or a QR code at the desk. Your team has the information to check and more time to welcome guests.
Explore the Belvayo Stay journeyBelvayo servicesCoordinate your hotel, from arrival to departure.
Reception, the head housekeeper and room attendants need the same information to act. Belvayo connects check-in, the front desk, housekeeping and guest requests in two complementary apps: Belvayo Stay and Belvayo Office.
The Belvayo ecosystem01
Five roles, one shared picture.
Belvayo
Your hotel, connected
Guest
Reception
Head housekeeper
Room attendant
Management
Belvayo
Your hotel, connected
Guest
Checks in, orders extras, reports a problem or something missing — in their own language, with nothing to install.
Reception
Check-in, check-out and police forms; extras, guest reports, lost property and priority requests.
Head housekeeper
Assigns rooms, has the final say and keeps track of cleaning quality.
Room attendant
Their rooms, instructions and quality checks on their phone, even with no signal.
Management
Who has how many rooms, who is running late, what extras bring in: the information needed to make decisions, not just observe.
From check-in to departure, reception stays in control.
Online check-in lets your guests register before their stay, via QR code or secure link. Reception approves the arrival with a pre-filled police form, follows extras, guest reports and lost property, then records the check-out.
Keep track of requests during the stay
Guests access hotel services and follow their requests. Your team has the information needed to respond, with fewer follow-up calls.
See the guest journeyOrganise housekeeping and keep cleaning quality up.
Give the head housekeeper a clear view of priorities and inspections, and room attendants the information they need on the floor. Tracking keeps pace with your teams’ work.
Allocate work with Belvayo Office
Belvayo Office suggests a room allocation. The head housekeeper stays in control and tracks progress throughout the day.
See Belvayo Office for the head housekeeperReach room attendants wherever they are
Room attendants find their rooms and instructions in Belvayo Stay. Reception and the head housekeeper share an up-to-date view, with fewer calls to check progress.
Follow a room attendant’s dayAdd operational coordination alongside your PMS.
Belvayo focuses on your teams’ daily work. Your PMS keeps its role in reservations and stay management.
Bring in the data you need
A simple spreadsheet, exported from Excel for example, is enough to set up rooms, room types, room attendants and users. A compatible PMS export can also feed room assignments. We check the format and scope with you.
Understand the role of your PMSExport room statuses for your PMS
From the Belvayo Office interface, you can export a CSV file listing the rooms to update and their status — at a minimum, “Clean” or “To clean”. If your PMS supports CSV imports, you can use this file to update room statuses there. The required format depends on your PMS and should be checked with your property.
Understand the role of your PMSChoose the right scope for your hotel
Essentiel, Pro and Prestige offer progressively broader coverage. Compare included functions, the monthly minimum per property and setup costs before choosing.
Compare Belvayo plans