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The hotel wakes up.
Guest, room attendant, head housekeeper, reception: everyone is connected to the same hotel, and every clock reads 07:00. The day can begin.
One version of the day for the whole team.
Hotel software for your guests and your teams Your whole hotel, in the same rhythm.
Request a demoWatch the 3D animationFor independent hotels and hotel groups that want to improve team coordination and simplify the guest journey, whether they are choosing their first software solution or looking for an alternative to their current tools.
With Belvayo, your guests prepare for their arrival and access hotel services from their phones. Front desk teams, managers and operational staff organise work, manage requests and track tasks using shared information.
Two apps in a single subscription make it work: Belvayo Stay, on your guests’ and room attendants’ phones, with nothing to install; Belvayo Office, for reception, the head housekeeper and management.
Fewer follow-ups, fewer oversights. More time for your guests.
Scroll to follow the morning
Illustrative scenario · Room B98
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The day takes shape.
The head housekeeper gets a suggested room allocation, adjusts it if needed and approves it. They’re the one who gets the day started.
The tool suggests, the head housekeeper decides.
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Everyone gets their schedule.
As soon as it’s approved, each room attendant gets their rooms on their phone. No sheets to hand out, no meeting: the round begins.
Approved in the office, received in the corridor.
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A room to prepare.
Room B98 needs to be ready for an arrival. Reception flags it; the room attendant and the head housekeeper see it immediately.
One message, the whole team informed.
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Work moves forward. The team can see it.
The room attendant starts on B98. Reception and the head housekeeper follow progress live, without picking up the phone.
No more “When will B98 be ready?”
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The room is ready. Reception is informed.
As soon as the room attendant finishes, reception knows. The guest is welcomed without being kept waiting.
A ready room, a guest welcomed without waiting.
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The guest steps in.
The guest has already checked in online: reception assigns B98 and sends the room number to the guest, on their phone and in their language. They know their room is waiting before they even walk through the hotel door.
An informed guest, a welcome without waiting.
See Belvayo in a demo- 2
- apps, one shared picture
- 15
- languages for your guests and room attendants, in every plan
- 0
- installations for guests or room attendants
Already have a PMS?
Keep your PMS.
Belvayo Office organises your team’s work.
Your PMS remains your system for reservations and billing; Belvayo does not connect to it directly. With Pro and Prestige, your hotel exports room statuses from the PMS and imports them into Belvayo Office, manually or automatically once configured. The imported data informs suggested room assignments, which the head housekeeper can adjust and approve.
There is no two-way synchronisation: changes made in Belvayo are not sent back to your PMS, and room statuses are only as current as the files your hotel provides. We agree on the import method and frequency during setup.
See how the import worksWhat changes day to day
No request gets lost.
The whole team knows where things stand.
Guests check in and ask from their phone.
Before arriving, they check in online; during their stay, they order your extras, report a problem or something missing and see where each request stands. Nothing to install, in their own language.
Reception runs the whole stay.
Check-in and check-out, police registration forms, extras, guest reports, lost property, additional or priority requests: everything lands in one place, with an owner and a status.
The floors keep quality up.
Room attendants and the head housekeeper share the day’s rooms, instructions and cleaning quality checks. What’s done is visible; so is what needs redoing.
What we measure with you
“Fewer calls, fewer slip-ups”: we measure it in your hotel.
We don’t publish figures we haven’t measured. At setup, we record six indicators with you: for one week before you start, then after 30 days of use. The results are yours.
Preparing room assignments
The time spent each morning sharing out rooms among room attendants.
Calls between reception and the floors
The number of calls made to find out where a room or a request stands.
Rooms ready on time
The share of rooms ready at the time planned for the guest’s arrival.
Late requests
Guest requests handled after the expected time, or chased by the guest.
Priority requests
The time between a priority request being reported and the team taking it on.
Requests for extras
Extras ordered, the time taken to serve them and whether they reach the guest’s bill.
Requests for extras are measured with Prestige, which includes the extras catalogue.
Pilot programme: three placesThe Belvayo suite
Two apps, one rhythm.
Hotel services, at your fingertips.
Guests check in before they arrive, order your extras and track their requests from their phone. Room attendants find their rooms and instructions there too.
Used by
- Guests
- Room attendant
Your working day at a glance.
Arrivals to approve, requests to handle, rooms to assign and inspect: everything that matters today fits on one screen, from reception to the floors.
Used by
- Reception
- Head housekeeper
- Management
Who it’s for
Time saved in every role.
Each role has its own screen — and everyone shares the same information. Pick your role to see what changes in your day.
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Manage on facts, not hunches.
Activity, workload, quality, extras sales: you see what’s really happening in your hotel. Enough to make the call and review things with your team, figures in hand.
Explore Belvayo OfficeIn your working day
- Your hotel’s activity at a glance
- Extras sold, tracked through to the bill
- Reports ready for your meetings
Your demo
Let’s start with your working day.
Software is only useful if it fits the way you work. Before we show you anything, we listen: to your teams, your habits, your constraints.
An independent software publisher: you talk directly to the people who build it.
Understand
Your way of working comes first.
A late arrival, an absent team member, an instruction to pass on: we start with the situations your team faces every day.
Explore
Your day, replayed on screen.
The demo follows your situations, not a standard script. You see exactly what each member of your team would have in front of them.
Assess
Make an informed decision.
What Belvayo covers, what it doesn’t, what still needs checking: we tell you straight. Then you decide, with no pressure.
Pilot programme
Three hotels start using Belvayo on launch terms.
Before you choose
Answers to help you decide.
Budget, setup and team organisation: what to know before choosing Belvayo.
What budget should I plan for my hotel?
Your subscription depends on your plan and number of rooms, from €99, €139 or €199 per month excluding tax depending on the plan; your quote gives the exact amount. Setup is paid once: €490 up to 59 rooms, €790 for 60 to 149 rooms, €1,400 from 150 rooms. A 12- or 24-month commitment reduces the subscription by 15% or 20%.
Can we try Belvayo before committing?
There’s no free trial, but no long commitment either: at the reference price, the subscription can be cancelled monthly with one month’s notice. Three hotels can also join the pilot programme: three complimentary months of Prestige, half-price setup and a price guaranteed for 24 months, in exchange for a 12-month commitment from month 4, six indicators measured before and after you start, and feedback published with your consent.
How long between signing and the first day on Belvayo?
About two weeks: importing your rooms, teams and users, setting up your property, then training. We agree the date of the first day with you.
Which devices do our teams use?
Your hotel decides: the property’s phones or tablets, or your room attendants’ personal phones if you allow it. Belvayo does not supply hardware. Belvayo Stay opens in the browser, with no app-store download. We review the planned devices with you.
Where is my guests’ data hosted?
In France. Each hotel’s data is kept separate from other properties. The ID document collected during online check-in is deleted when the guest checks out. Each team member only sees what their role requires, and sensitive operations are logged. Under the GDPR, your hotel is the data controller and Belvayo the processor: a data processing agreement is signed at setup.
Let’s make it practical
What about your hotel?
Where do requests get lost? How many calls go between reception and the floors every morning? Tell us about your day: we’ll show you, on your own case, what Belvayo would change.