Belvayo plansA plan for every hotel.

Keep your PMS for reservations and billing. Belvayo Office organises your teams’ work. With Pro and Prestige, a room-status export can feed room assignments; updates depend on the files your hotel provides.

Essentiel (arrivals and rooms), Pro (team coordination) and Prestige (extras & quality) all include Belvayo Office for reception, the head housekeeper and management, and Belvayo Stay for your guests and room attendants. Each plan includes the previous one. Belvayo Stay’s 15 languages are included in every plan.

Your subscription depends on your plan and number of rooms, from €99, €139 or €199 per month excluding tax depending on the plan; your quote gives the exact amount. Setup is paid once: €490 up to 59 rooms, €790 for 60 to 149 rooms, €1,400 from 150 rooms. A 12- or 24-month commitment reduces the subscription by 15% or 20%.

There’s no free trial, but no long commitment either: at the reference price, the subscription can be cancelled monthly with one month’s notice. Three hotels can also join the pilot programme: three complimentary months of Prestige, half-price setup and a price guaranteed for 24 months, in exchange for a 12-month commitment from month 4, six indicators measured before and after you start, and feedback published with your consent.

About two weeks: importing your rooms, teams and users, setting up your property, then training. We agree the date of the first day with you.

Setup covers importing your hotel’s reference data, configuration and team training. The scope, schedule and support arrangements are agreed with you in the quote, taking your operations into account.

No. Reception, head housekeepers, room attendants, seasonal staff, management: create as many accounts as you need, at no extra cost. The subscription depends on the plan and the number of rooms, not on the number of users.

Your hotel decides: the property’s phones or tablets, or your room attendants’ personal phones if you allow it. Belvayo does not supply hardware. Belvayo Stay opens in the browser, with no app-store download. We review the planned devices with you.

Belvayo Stay keeps information prepared offline and sends it when the connection returns. An initial visit with a connection is required. Other team members receive the updates after synchronisation.

Yes. With Pro and Prestige, Belvayo Office proposes room assignments. The head housekeeper can adjust and approve them before they are sent to room attendants. You reduce preparation work while keeping control of operational decisions.

In France. Each hotel’s data is kept separate from other properties. The ID document collected during online check-in is deleted when the guest checks out. Each team member only sees what their role requires, and sensitive operations are logged. Under the GDPR, your hotel is the data controller and Belvayo the processor: a data processing agreement is signed at setup.

Our support team answers Monday to Friday. For a blocking incident — the app unavailable, assignments no longer reaching the floors — an on-call service is available 24/7: a hotel never closes.

At the reference price, the subscription can be cancelled monthly with one month’s notice; with a 12- or 24-month commitment, it runs to the end of the term. Before your account is closed, you get your data back in a file. It is then deleted within the periods set in the data processing agreement.

Belvayo doesn’t replace your PMS: reservations, billing and distribution stay in your existing tools. It has no direct connection to your PMS: with Pro and Prestige, room statuses arrive by file import. And we don’t supply hardware: your teams use the phones or tablets of your choice.

We start with your priorities: preparing arrivals, allocating rooms or tracking requests. You see the team workflows and the features relevant to your hotel, then we discuss the plan and setup. The demo uses fictional data; no guest records are needed.