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Request a demo

Legal informationPrivacy and data.

Two separate topics that should be kept distinct: what this website does, and what the product does at your hotel.

This website

The pages of this website are pre-rendered. Only the form uses a server function to send your request by email. This website creates no account or session and does not store your contact details in a database.

  • No trackers, analytics or cookies are used. That is why you did not see a banner when you arrived: there is nothing to accept.
  • The request form sends your contact details to our team: your hotel name, email, the purpose of your request (demo, price or pilot programme), the number of rooms and plan if you provide them, your optional priority and the selected language are transmitted to Belvayo’s sending service and received by email. They are used to handle your request. The form creates no account or guest record. Technical logs and an IP-based rate limit help protect the service against abuse.
  • Two preferences are saved in your browser and stay there: your choice of light or dark theme, and whether you have already seen the opening animation, so that it does not replay on every visit. They do not identify you and are never sent to the server.
  • After you send a request, your browser remembers for three days that it has gone: coming back to the form, even from another tab, shows its confirmation instead of sending it a second time. Only the date it was sent is kept; it contains none of your details and never leaves your browser.
  • Fonts are served by the site itself: your browser makes no request to any third party.
  • The site is hosted in France by Clever Cloud SAS, 4 rue Voltaire, 44000 Nantes, France (+33 2 85 52 07 69). Like any web server, it keeps technical connection logs, used only for security and diagnostics.

The product at your hotel

Belvayo processes guest data, including — depending on your settings and legal registration obligations — identity documents. We take this processing seriously and document it openly.

  • Identity documents are deleted at check-out. The document collected during online check-in is deleted at check-out. Data you do not retain can neither be leaked nor requested.
  • Data isolation between hotels. Data is kept separate for each hotel: one property can never see another’s data.
  • Permissions for each action. Roles and granular permissions ensure that each staff member sees only what their job requires.
  • Audit log. Sensitive operations leave a timestamped record identifying the person who performed them, which management can review.

Under the GDPR, your hotel is the data controller and Belvayo acts as the data processor. The purposes, retention periods, recipients and security measures are set out in the data processing agreement signed when the service is activated. Requests from guests to exercise their rights are your responsibility — the tool is designed to help you respond to them.

Contact us

For any questions about this website or how the product processes data: contact [at] belvayo.com.

This page describes the website and product as of its last update. It does not replace the data processing agreement, which remains the sole authoritative document.